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How we collect, use, store, share, retain, and protect your personal data when you use www.lehappier.qa or our real estate services.
Le Happier Properties (the "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, store, share, retain, and protect personal data when you interact with our Website or use our real estate services.
This Policy applies to our Website, enquiry forms, property transactions, telephone calls, emails, WhatsApp communications, and other interactions with the Company.
We process personal information in accordance with applicable laws of the State of Qatar, including Law No. 13 of 2016 concerning Personal Data Privacy Protection.
Where consent is required by applicable law, we will obtain it through an appropriate consent mechanism. Merely visiting the Website or reading this Policy does not constitute consent for activities requiring separate consent.
We may collect the following categories of information where relevant and legally permitted.
Full name, telephone and mobile numbers, email address, nationality where relevant, residential or business contact details, and information voluntarily provided by you.
Preferred locations, property types, intended use, rental or purchase budgets, property sizes, specifications, preferred transaction dates, and enquiry or viewing history.
Property ownership information, relevant supporting documents, lease and sale agreement information, authorized representative details, and documents reasonably necessary for property transactions.
Where legally required, we may collect Qatar ID or passport information, Commercial Registration documents, authorized signatory information, beneficial ownership details, source-of-funds information, and other documents necessary for customer due diligence and regulatory compliance.
IP addresses, browser information, device type, operating system, visited pages, property searches, selected filters, Website interaction data, and information collected through cookies or similar technologies.
We seek to collect only information reasonably necessary for identified lawful purposes.
The Company may process personal information, where lawfully permitted, for the following purposes:
We will obtain consent where required and will not use personal information for incompatible purposes without an appropriate lawful basis.
With your prior consent, where required by law, Le Happier Properties may contact you regarding:
Marketing communications may be delivered through email, SMS, WhatsApp, or other legally permitted communication channels.
Direct marketing communications will identify the Company and provide an accessible method of withdrawing marketing consent.
You may withdraw your consent at any time by using the available unsubscribe mechanism or contacting the Company.
Withdrawal of marketing consent does not prevent necessary communications concerning existing enquiries, contracts, transactions, or legal obligations.
A general property enquiry does not automatically constitute consent to unrelated direct marketing.
Le Happier Properties does not sell or rent personal information to independent third parties for their own marketing purposes.
Where necessary and legally permitted, relevant personal information may be shared with:
Landlords, property owners, buyers, tenants, developers, and authorized representatives involved in relevant transactions.
Authorized IT providers, Website hosting providers, CRM operators, cloud services, and other service providers supporting Company operations, subject to appropriate confidentiality and security safeguards.
Banks, financing providers, legal advisers, and other relevant professional advisers where reasonably necessary and legally permitted.
Courts, regulators, law enforcement agencies, and other competent authorities where disclosure is required or permitted by law.
Only information reasonably necessary for the relevant lawful purpose shall be disclosed.
The Company may use customer relationship management (CRM) systems and authorized business platforms to manage enquiries, viewing appointments, communications, property requirements, and transaction or compliance records.
Access to personal information shall be restricted to authorized personnel and service providers with an appropriate business need.
The Company shall apply suitable access controls and confidentiality safeguards, taking into account the nature of the information and applicable legal requirements.
Our Website may use cookies and similar technologies for essential functionality, user preferences, Website analytics, and advertising activities.
Essential cookies may be used where legally permitted.
Non-essential analytics and advertising technologies shall be used in accordance with applicable consent and privacy requirements.
Where prior consent is legally required, the relevant technologies shall not be activated before that consent is obtained.
Visitors may manage available preferences through Website controls or browser settings.
Disabling certain cookies may affect Website functionality.
Details of specific cookies, their purposes, providers, and retention periods may be provided through Website cookie settings or a separate Cookie Policy.
Le Happier Properties maintains appropriate technical, administrative, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, loss, and disclosure.
Such measures may include, where implemented and appropriate:
No electronic storage or transmission system can be guaranteed to be completely secure.
Where a personal data incident occurs, the Company shall take appropriate action and make any notifications required under applicable law.
Some authorized technology providers, hosting companies, cloud services, email platforms, or CRM providers may process or store personal data outside the State of Qatar.
Where international transfers occur, the Company shall take appropriate measures to protect personal information and comply with applicable Qatari legal requirements.
International transfers shall be subject to any applicable legal restrictions, safeguards, and authorizations.
Le Happier Properties retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable contractual, legal, and regulatory obligations.
Different categories of personal data may be subject to different retention periods.
Where the applicable AML/CFT legal requirements apply, relevant customer due diligence documents, identity verification records, transaction records, business correspondence, and supporting information shall be retained for at least ten (10) years, or longer where required by applicable law.
The relevant retention period shall be calculated from the completion of the transaction or the termination of the business relationship, as applicable under the governing legal requirement.
Other records shall be retained according to applicable law and legitimate operational requirements.
When information is no longer required, it shall be securely deleted, anonymized, or otherwise disposed of where appropriate and legally permitted.
Subject to applicable Qatari law, individuals may have rights to:
Requests may be submitted through the Company's official contact channels.
We may request appropriate identity verification before processing a request.
Certain requests may be subject to legal restrictions, including applicable AML/CFT recordkeeping and regulatory requirements.
Privacy concerns may also be raised with the competent data protection authority in accordance with applicable law.
Our Website and real estate services are primarily intended for adults.
We do not knowingly collect personal information directly from individuals under the age of 18 without appropriate authorization from a parent or legal guardian, where required.
If we become aware of personal information collected from a child without the necessary authorization, we shall take appropriate action in accordance with applicable law.
Our Website may contain links to independent property portals, developers, financial institutions, and government platforms.
The Company does not control independent third-party privacy practices.
Users are encouraged to review the respective privacy policies of external websites before providing personal information.
Nothing in this section excludes responsibilities imposed on the Company under applicable law.
The Company may periodically update this Privacy Policy to reflect changes in its operations, technology, services, or applicable legal requirements.
Updated versions shall be published on the Website with a revised date.
Where additional notice or consent is legally required because of a change, the Company shall take appropriate steps to comply with those requirements.
For questions, requests, or concerns regarding this Privacy Policy or the processing of personal information, please contact: